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Serefina Mesa

Innovative Project Manager and Entrepreneur

ABOUT ME

Innovative Project Manager & Entrepreneur

I am a motivated, highly skilled professional with over 25 years of demonstrated organizational, customer service, and communication skills as well as 19+ years and project management and executive support. Independent and self-motivated - I have a solid reputation and proven ability to prioritize and manage multiple projects and deadlines. I possess excellent research and writing skills as well as the ability to cultivate positive relationships with clients and colleagues at all organizational levels.

Using innovation and ingenuity, I have led the design, development, and delivery of many successful, cross-functional projects combining strategy and follow-through with project management and technological solutions to increase efficiency and ensure adherence to deadlines.

I bring with me a breadth of in-depth knowledge and understanding of  business technology analysis and solutions,  as well as 16 plus years of  hands-on experience implementing successful process improvements, multidimensional project management, and high-level executive support.  I also believe my innate ability to learn with unparalleled swiftness and accuracy along with my excellent communication skills (both written and verbal) would be an asset to any organization.

On a personal note...

    • Above all else, I believe that we should lead by example.
    • I have a special interest in helping those that are vulnerable and may not be able to help themselves - especially when children and/or animals are involved.
    • I am the oldest of 9 children (6 girls and 3 boys) and I wouldn't have it any other way.
    • I am a natural born nurturer and I love supporting and caring for others.
    • I am a strong advocate of environmental preservation and protection against the harmful threats of pollution, deforestation, extinction, and climate change - to name a few.
    • I believe that kindness, knowledge, patience, and open-mindedness is the key to a meaningful existence.
    • I  believe we should respect and CELEBRATE each other’s religious and cultural differences.
    • I truly believe that to protect and restore our environment requires thorough independent research, tough-minded advocacy, and most importantly spirited grassroots action.
    • I have a wonderful family including two beautiful children (a 20 year old son, and a 18 year old daughter), and three amazing beagles that I love and adore.

 

SKILLS

HIGHLY PROFICIENT AT THE FOLLOWING SKILLS

Customer Service
95
Project Mgmt
95
Web Proj Mgmt
90
Graphic Design
90
Doc Design
90
Event Planning
99
MS Office
99
Adobe CS
90
Infusionsoft
90
Netsuites
85
Database Mgmt
90
Google Apps
95
CMS
90
Email Mktg
95
Webinar Mgmt
99

Business Management Skills

New Business Development, Sales & Pricing Strategies, Competitive Market Analysis, General Accounting

EXPERIENCE

PREVIOUS BACKGROUND EXPERIENCE AND KNOWLEDGE

Family League of Baltimore - Baltimore, MD

Executive Assistant

Provide executive level support to the President & CEO and COO. Serve as the primary point of contact for internal and external constituencies on all matters pertaining to the Executive Office. Coordinate and manage projects related to the executive office. Plan and manage logistics for organization events. Provide complex calendar management and support.  Manage organization intranet site and SharePoint.  Manage/supervise front office and other administrative personnel.  Lead and Manage the YouthWorks Summer program including supervising youth interns, planning projects and events, time management, training, etc.

2015 - Present
2007-2014

Strategic Applications International - Washington, DC

Web and Logistics Management Consultant

Provided project coordination and website project management. Acted as liaison between the program directors and web development team to ensure desired goals were met. Managed donor databases, generated status reports. Provided administrative support to senior staff including calendar management, travel arrangements, expense tracking and reports, minute/note taking, and research. Organized and provided logistical support for onsite trainings and fundraising meetings and events. Also provided technical support for all staff and consultant computers, software, email, and online systems.  Projects include support for programs such as: U.S.D.O.J Office of Community Oriented Policing Services (COPS) - Below Ten, White House - Office of National Drug Control Policy (ONDCP)National Alliance for Drug Endangered Children (NADEC)State & Tribal DEC,  United Nations Children's Fund (UNICEF) Partnership to Restore Hope in the Horn of Africa, and The Coca Cola Africa Foundation (TCCAF) -Water for Africa, Servant Forge - Kenya Gender-Based Violence Partnership, Substance Abuse and Mental Health Services Administration (SAMHSA) - The National Summit to Promote Public Health, Partnerships and Safety for Critically Affected Populations

ProAdvantage - Reisterstown, MD

Owner/Project Director

Over 12 years of entrepreneurial experience in business operations, project management, web development, and marketing. Developed and built business from start up to generate 6-figure sales annually. Experience includes:

New Business Development
Trade Show Marketing
Sales & Pricing Strategies
Competitive Market Analysis
Financial Planning & General Accounting

Coordinated and managed projects for non-profit organizations and small businesses throughout the U.S., London, and Africa (Kenya & Swaziland). Non-profit projects ranged from substance abuse prevention and philanthropy to global health and welfare.

2002-2014
2001-2002

Telecommuniction Systems Inc. - Annapolis, MD

Executive Assistant

Monitoring and maintaining flow of information and correspondence into and out of the executive’s office. Planning and organizing ongoing projects in the Web Products Division. Developing reports and metrics for updates on project status. Maintaining a heavy calendar and coordinating meetings, travel, and events. Planning and implementing online research on for use in specialized reporting and analysis. Maintaining financial records and data in program database and reports.  Processing new hires including security clearances, travel arrangements, and paperwork.

American Red Cross HQ

Project Management Specialist

Planning, organizing, and analyzing information in support of the ongoing projects and pilot programs in the Blood Manufacturing and Operations Division. Developing and managing databases for data collection and analysis. Preparing standardized and specialized reports and metrics based on collected data. Providing supervision to volunteer, temporary, and paid staff. Leading assigned projects in support of the Director, Senior Vice President, and President.

2000-2001
1998-2000

American Red Cross National Genome Testing Laboratory - San Diego, CA

Executive Assistant

Began at the American Red Cross National Genome Testing Laboratory (NGTL) as a temporary Administrative Assistant. In less than a year was hired and promoted to Executive Assistant to the Executive Director of the NGTL. In the role of Executive Assistant, was responsible for : developing and editing standard operating procedures (SOPs) for the Red Cross's new testing technology, Nucleic Acid Testing (NAT), for the early detection of transfusion-transmitted viruses, such as HIV and HCV. Monitoring and maintaining flow of information into and out of the lab's executive’s office. Coordinating tours of facility for the local and national news media as well as local organizations. Charting data from four laboratory departments to monitor turn-around-time. Preparing expense reports for business travel on a regular basis. Developing standard and specialized reports on the status and completion of testing and procedures for reporting to the Food and Drug Administration (FDA) as part of the NAT Investigational New Drug (IND) application.

Bank of America - La Mesa, CA

Teller

Processed safe deposit box and loan payments. Opened new customer accounts and and promoted new bank products and services to new customers. Assisted with Sales referrals and cross-selling programs as needed. Provided customer assistance with balance detail and other inquiries. Referred customers to appropriate financial services and products as required.  Handled all customer complains and issues with high professional courtesy. Cashed checks and processed deposits upon balance and signature verification. Contributed to external and internal sales activities.

1995-1998

EDUCATION

EDUCATION, TRAINING, AND LEARNING EXPEERIENCES

Web Graphics and Multimedia

International Webmaster’s Association –eclasses.org

2004

Certification

Prepares students for work as a Web graphic artist, creating illustrations, pictures, buttons, etc.  for use on the Web and enables students to create interactive multimedia designs.

Website Project Management

International Webmaster’s Association –eclasses.org

2004

Certification

Emphasis on how to assemble and organize teams, develop goals, manage schedules and budgets, overcome pitfalls and maintain, evaluate and evolve a commercial Web presence.

Certified Microsoft Office Specialist

Nordstrom Business Institute - San Diego, CA

1998

Certification

Extensive training in MS Word, Excel, Access, PowerPoint, and Windows with emphasis on overall comprehension, use of advanced features, and ability to integrate with programs.

English Major

Grossmont College - La Mesa, CA

1995-1998

Exploration and understanding of how language works to express human ideas. English course work prepares students for  success in such diverse fields as teaching, writing, editing, business, and more.

PORTFOLIO

COMPILATION OF SKILLS, QUALIFICATIONS, AND EXPERIENCE

  • ALL
  • Graphic Design
  • Document Design
  • Web Design
  • CMS Conversion
  • Web Redesign

TESTIMONIALS

TESTIMONIALS ON PRODUCT, CHARACTER, CONDUCT, AND QUALIFICATIONS

SOCIAL CONNECT

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